Virtual Assistant
Inbox and calendar, data entry, documents, scheduling and the follow-ups that slip.
Hire offshore customer support staff in the Philippines
Give customer conversations the attention they need. Explore offshore professionals with relevant support experience, discuss your channels and working hours, then agree the role, employment cost and terms before hiring.
From USD$1,400 a monthA$2,010 · NZ$2,500 · full-time, before tax
- Works with your tools
- Zendesk, Gorgias, Freshdesk, Intercom
- Works with your team
- Your business hours, NZ, AU or US time
Trusted by teams at
About the role.
What does an offshore customer support team member do?
Your team member handles customer conversations in your help desk, following your processes and escalation rules.
Email and chat support in your help desk
Phone support and call-backs
Order tracking, returns and refunds
Updating customer records
Writing saved replies and help articles
Spotting recurring problems and reporting them to you
Which help desks do they use?
Zendesk, Gorgias, Freshdesk and Intercom. Each profile lists the tools that person has used and their English level.
See what your next
hire could save.
Compare the local annual salary with our full-time starting price. Choose your market and team size to see the difference.
Your roleCustomer Support Specialist
Compare with a local hire in
Full-time people
Local salary estimate
NZ$57,000
NZD a year · NZ$4,750 a month
Customer Support Specialist · New Zealand
Ramp Remote from
NZ$30,000
NZD a year · NZ$2,500 a month
Full-time Philippines hire · before tax · 53% of the local cost
Potential annual savingsNZ$27,000
47% below the local salary estimate.
1 full-time person · your quote confirms the total.
Comparison uses the local salary estimate published by Ramp Remote and this role’s starting service price. The figures have different inclusions. Experience, benefits, taxes and one-off costs may vary. Your quote confirms the total.
What changed for a client
40%
“During a period of rapid growth, [Ramp Remote] gave us access to talent we couldn’t find on our own. They guided each hiring manager through the process, helping us secure the right people with the right skillsets—perfectly matched to our culture. This has significantly reduced the cost of our delivery and back office by upwards of 40%.”
Paul PrichardGroup CEO, Overdose DigitalFind the right person for the work.
What good looks like
Agree consistent customer care across your chosen channels: clear replies, accurate records, reliable follow-up and sensible escalation.
Choose measures that fit your operation, such as response quality, backlog age and customer feedback. Set any response-time or resolution targets together once volume, coverage and complexity are understood.
Assess the right fit
Our catalogue candidates are reviewed and interviewed by our team.
Discuss experience with your support channels and help-desk tools. Use sample enquiries to explore written tone, judgement, product learning and how the candidate handles a frustrated customer.
For phone-based work, assess spoken communication in the interview. Agree any additional exercise or checks with our team, and confirm working hours rather than assuming round-the-clock coverage.
Your next customer support specialist could change your day.
More capacity for your business. More time for the work that needs you. Tell us who you need and we’ll help you find the right fit.
Let’s find your personStart with a conversation. Agree the full quote and terms before you hire.
From your brief to their first day.
Meet the person. Understand the cost. Start with a plan you’ve agreed together.
Tell us what you need
Share the work, experience and hours you need. You can start with a role enquiry or discuss someone you have seen in the catalogue.
Meet your shortlist
Review suitable people, discuss relevant experience and interview the candidates you want to consider. Agree any role-specific assessment with us.
Agree the hire and get started
Review the full quote, service terms and working arrangements before committing. Then plan access, handover and onboarding together.
How do I fill my Customer Support Specialist role in the Philippines?
Start with a brief for your Customer Support Specialist role: the responsibilities they will own, the systems they will use and the working hours you need to overlap with your team in New Zealand or Australia. Meet candidates against that brief and agree the total monthly cost before choosing a start date.
With Ramp Remote, we employ and support your person in the Philippines. You provide the business context, set priorities and review their work. Start with one clear responsibility and a named manager, then expand the role as the handover takes hold.
Before you hire.
What the monthly price includesShare the hours, channels and coverage you need. We confirm candidate availability, the working arrangement and any shift-related costs before you hire.
Review the communication information on the profile where available. Use the interview to assess the spoken and written communication your role needs.
Your team member works in your help desk, with your saved replies, tone and policies. Check any disclosure, privacy or contractual requirements that apply to your business.
The starting price is a guide for a full-time hire in the Philippines. Your quote confirms the total for your chosen person, agreed hours and service arrangements.
- Experience and scope: specialist skills, seniority and the responsibilities you need affect the price.
- Hours and coverage: agree the working week, time-zone overlap and any evening or weekend needs.
- What is included: ask for the breakdown of employment costs, our service, equipment and any one-off charges, with currency and applicable taxes stated.
We confirm these details before you commit. The starting price is not a fixed quote for every candidate.
Timing depends on the brief, candidate availability, interviews and any notice period. We will agree the next update and a target start date with you once those details are clear. If the right person is not currently available, we can recruit to your brief.
- Build the knowledge base: share product information, approved responses, refund rules and escalation contacts.
- Start with supported replies: review sample conversations and handle a focused queue with clear approval limits.
- Review service quality: check tone, accuracy and recurring issues before expanding channels or responsibility.
You can discuss a role without committing to a hire. Before proceeding, review your written quote and agreement for payment timing, currency and taxes, notice requirements, the support included and what happens if the hire is not the right fit.
We will confirm replacement arrangements and any conditions in your agreement before you proceed.
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