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Hire an offshore IT support technician in the Philippines
Give your staff a dependable first point of contact for IT problems. Explore offshore professionals with relevant helpdesk experience, discuss your systems and support hours, then agree the employment cost and terms before hiring.
From USD$1,400 a monthA$2,010 · NZ$2,500 · full-time, before tax
- Works with your tools
- Microsoft 365, Intune, Entra ID, Jira Service Management, TeamViewer
- Works with your team
- Your business hours, NZ, AU or US time
Trusted by teams at
About the role.
What does an offshore IT support technician do?
An IT support technician handles level 1 and level 2 requests so your team can keep working.
Answer helpdesk tickets and talk users through fixes by chat, email or remote session
Set up new starters with accounts, licences, laptops and the right access
Disable accounts and recover equipment when someone leaves
Manage devices, updates and software installs through your management tools
Reset passwords, handle multi-factor authentication changes and fix mailbox and Teams problems
Keep an asset and licence list, and document recurring fixes so they are solved once
Which tools do they use?
Typical tools include Microsoft 365, Intune, Entra ID, a ticketing system such as Jira Service Management and remote support software. Each profile lists the software that person has used, so you can pick someone who already knows yours.
See what your next
hire could save.
Compare the local annual salary with our full-time starting price. Choose your market and team size to see the difference.
Your roleIT Support Technician
Compare with a local hire in
Full-time people
Local salary estimate
NZ$62,000
NZD a year · NZ$5,167 a month
IT Support Technician · New Zealand
Ramp Remote from
NZ$30,000
NZD a year · NZ$2,500 a month
Full-time Philippines hire · before tax · 48% of the local cost
Potential annual savingsNZ$32,000
51% below the local salary estimate.
1 full-time person · your quote confirms the total.
Comparison uses the local salary estimate published by Ramp Remote and this role’s starting service price. The figures have different inclusions. Experience, benefits, taxes and one-off costs may vary. Your quote confirms the total.
What changed for a client
40%
“During a period of rapid growth, [Ramp Remote] gave us access to talent we couldn’t find on our own. They guided each hiring manager through the process, helping us secure the right people with the right skillsets—perfectly matched to our culture. This has significantly reduced the cost of our delivery and back office by upwards of 40%.”
Paul PrichardGroup CEO, Overdose DigitalFind the right person for the work.
What good looks like
Agree how requests reach the technician and what a good result looks like. Useful measures include tickets resolved within the timeframes you set, new starters set up before their first day and an accurate device and licence list.
Define which fixes the technician can make alone, what needs your approval and when to escalate to your IT lead or managed service provider.
Assess the right fit
Our catalogue candidates are reviewed and interviewed by our team.
Discuss experience with your environment, such as Microsoft 365, device management and ticketing tools. Ask the candidate to explain how they would troubleshoot a user who cannot sign in, handle an urgent request from a senior colleague and document a recurring fix.
Agree a short technical exercise with our team, using a sample ticket queue or fictional information, and ask for a walkthrough of past work. Give least-privilege access, only what the role needs, and make sure changes to admin settings follow your review process.
Your next it support technician could change your day.
More capacity for your business. More time for the work that needs you. Tell us who you need and we’ll help you find the right fit.
Let’s find your personStart with a conversation. Agree the full quote and terms before you hire.
From your brief to their first day.
Meet the person. Understand the cost. Start with a plan you’ve agreed together.
Tell us what you need
Share the work, experience and hours you need. You can start with a role enquiry or discuss someone you have seen in the catalogue.
Meet your shortlist
Review suitable people, discuss relevant experience and interview the candidates you want to consider. Agree any role-specific assessment with us.
Agree the hire and get started
Review the full quote, service terms and working arrangements before committing. Then plan access, handover and onboarding together.
How do I fill my IT Support Technician role in the Philippines?
Start with a brief for your IT Support Technician role: the responsibilities they will own, the systems they will use and the working hours you need to overlap with your team in New Zealand or Australia. Meet candidates against that brief and agree the total monthly cost before choosing a start date.
With Ramp Remote, we employ and support your person in the Philippines. You provide the business context, set priorities and review their work. Start with one clear responsibility and a named manager, then expand the role as the handover takes hold.
Before you hire.
What the monthly price includesThe starting price is a guide for a full-time hire in the Philippines. Your quote confirms the total for your chosen person, agreed hours and service arrangements.
- Experience and scope: specialist skills, seniority and the responsibilities you need affect the price.
- Hours and coverage: agree the working week, time-zone overlap and any evening or weekend needs.
- What is included: ask for the breakdown of employment costs, our service, equipment and any one-off charges, with currency and applicable taxes stated.
We confirm these details before you commit. The starting price is not a fixed quote for every candidate.
Timing depends on the brief, candidate availability, interviews and any notice period. We will agree the next update and a target start date with you once those details are clear. If the right person is not currently available, we can recruit to your brief.
- Set the access: agree admin permissions, the ticket process and the escalation path, starting with the least access the role needs.
- Shadow, then own: work through sample requests together, then hand over a defined set of ticket types.
- Review the first weeks: check resolution quality and documentation, decide which permissions should widen or narrow, then agree the ongoing cadence.
You can discuss a role without committing to a hire. Before proceeding, review your written quote and agreement for payment timing, currency and taxes, notice requirements, the support included and what happens if the hire is not the right fit.
We will confirm replacement arrangements and any conditions in your agreement before you proceed.
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